At 02:00, an STS crane stops mid-move. The status lives on a radio channel and a WhatsApp thread for three to five hours before a work order opens. We capture it the moment it happens, on your existing SAP PM and Navis, and run the response with you.
THE NIGHT IT BROKE
The radio knew at 02:00. SAP knew at 05:30. In between, we kept dispatching boxes to a crane that wasn't there.
How the night actually went
Where the work goes
Every night shift breakdown that doesn't reach SAP in real time becomes a hole in the data you run the terminal from. MTBF, availability, and PM scheduling are computed on records that were filled in hours later, from memory.
Up to 40-60% of night-shift events filled in from memoryNavis or your TOS still shows the broken crane as Available. The TOS dispatches the next move to it. The planner handles exceptions by hand, without knowing that the crane is the exception.
Cascading yard delay until status is corrected manuallyPM only works on time. When breakdowns are logged hours late, the PM plan drifts behind schedule and deferred work slips into the next breakdown. Now you are paying corrective rates on a machine you should have been maintaining.
Corrective costs run several times planned maintenanceHow we build it with you
We integrate with the systems your terminal already runs on: SAP PM, Navis N4, WhatsApp Business, Microsoft Teams, and your radio transcript source. Nothing for operators or mechanics to install. Nothing in their workflow changes.
Your night-shift supervisor, maintenance planner, and IT lead walk us through one real breakdown. We capture equipment classes, severity rules, escalation paths, and the SAP fields you need populated. The workflow is sketched in their words, then turned into a structured spec and a mockup you can read before any code is written.
The workflow is built end to end in a staging environment connected to your real systems. Ingest, classification, SAP write, Navis status, dispatch logic. Your IT reads the codebase, the integrations, and the risk report before anything touches production. No black box.
IT promotes the workflow to production. We run it with you on real shifts until it produces what we agreed on: captures the breakdowns, opens the work orders, updates the TOS, and dispatches the crews. You pay only after it goes live and the response time on real shifts matches the spec.
Before & After
From the field
The conversations we hear
We were managing everything in WhatsApp. The night handover was a ten-minute voice note nobody could search. Now the night-shift data flows straight into SAP, on the same systems we already run.
Our KPI reports never matched what the team knew was true, because the night-shift data was being filled in from memory. The first month it was live, the availability number on the board was the availability number on the ground.
What sold us was that we didn't pay until it ran on real shifts. IT got the codebase, ran it in staging on our SAP, and then we turned it on for one shift. After that, it was just how the terminal worked.
Tell us one process you have given up on fixing. We build it on your actual systems and run it with you. You pay only after it goes live.