DOCK BOARD
Inbound and outbound doors in one live view
Every dock door shows its current trailer, dwell time, and next appointment. Receiving managers stop walking the dock to find an open door.
WAREHOUSING AND 3PL OPERATIONS
Personalized software to run your warehouse floor.
Production-grade ops software, built to fit on top of Manhattan WMS, SAP EWM, Blue Yonder, or whichever WMS you already run. We build it. We deploy it. You pay only after it goes live.
- Built to fit your DC
- Live in weeks, not quarters
- Pay only when it works
THE STATE OF WAREHOUSE AND 3PL OPERATIONS
Time at the door and time on reactive work is where the floor gets stuck.
Detention at shipping and receiving facilities and reactive maintenance work are the two largest measurable drags on warehouse throughput, and the two best documented across the industry.
39.3%
of all truck driver stops at customer facilities resulted in detention in 2023, with delays exceeding two hours
58%
of maintenance teams still spend more than half their time reacting to breakdowns, despite preventive maintenance being a stated priority
30%
of warehouses still take more than 90 minutes to fulfill and ship orders, the slow end of the current 3PL throughput benchmark
Sources: American Transportation Research Institute (ATRI), "Costs and Consequences of Truck Driver Detention," September 2024 (truckingresearch.org); MaintainX, "State of Industrial Maintenance 2025," survey of 1,320 maintenance and operations leaders (getmaintainx.com); Extensiv, "Third-Party Logistics Warehouse Benchmark Report 2024" (extensiv.com).
WHAT CHANGES ON YOUR FLOOR
What changes in your warehouse, week one.
Each capability runs on top of your existing WMS and labor tools. Nothing rip-and-replace. Nothing your floor leads have to learn from scratch.
PICK RATE
Picks per hour by zone, updated every 5 minutes
Zone-level pick rates replace end-of-shift spreadsheets. Supervisors see slowdowns while there is still time to rebalance labor across zones.
MHE STATUS
Every forklift, reach truck, and order picker on one board
Live status for all MHE units: available, in use, charging, or down. No more walking the floor to count how many reach trucks are running.
CYCLE COUNT
Count progress tracked against the daily target
Counts completed, counts remaining, and variance flags. All visible to inventory control without pulling WMS reports at end of day.
SHIFT HANDOVER
Incoming lead gets backlog, dock status, and MHE health in 2 minutes
Open receipts, stuck shipments, downed forklifts, and labor gaps. All live, all current. No 20-minute walk-and-talk at shift change.
LABOR PRODUCTIVITY
Units per labor hour by shift, visible before the shift ends
Receiving, putaway, pick, and pack rates per associate. Leads see who needs support and where throughput is dropping in real time.
WHERE WAREHOUSE OPERATIONS LOSE GROUND
Three breakdowns that compound every shift.
The Shift-Start Equipment Scramble
At peak-shift start, supervisors allocate forklifts and reach trucks to zones before they know how many are actually serviceable. Overnight maintenance releases equipment without a live update reaching the operations board.
"I start every Monday peak with a mental count that's 8 hours old. By 06:15 I've already promised zone 4 a reach truck that's still on charge."
Warehouse Operations Manager
The Dock Equipment Failure
A dock leveler or trailer-restraint unit goes offline during an inbound trailer sequence. The issue is communicated by the dock associate on a general radio channel. The maintenance team hears it on a different channel 20 minutes later.
"We held three inbound trailers for 90 minutes because the leveler fault was radioed to the wrong team. Nobody knew who was fixing it."
Site Maintenance Supervisor
The Sorter Lane Blindspot
When an automated sorter lane trips offline during a parcel peak, the operations supervisor's first indicator is an accumulation alarm or a call from the pick zone. Root cause, who is fixing it, and ETA to restore are not visible centrally.
"I'm managing SLAs blind when a lane goes down. I'm calling the maintenance super every 10 minutes for an ETA they don't have yet."
3PL Site Director
WHAT OPSIMA SHOWS OPERATIONS
A live equipment status board built from field communication.
Every status update sent over WhatsApp, radio, or email becomes a tile on this board. Operations knows what is available right now: not what was available an hour ago.
Warehouse Floor Overview
LIVE
Available: 0
In Maintenance: 0
Breakdown: 0
Reserved: 0
FL-01
Counterbalance Forklift
Available
FL-02
Counterbalance Forklift
Available
FL-03
Counterbalance Forklift
In Maintenance
FL-04
Counterbalance Forklift
Breakdown
RT-01
Reach Truck
Available
RT-02
Reach Truck
Available
RT-03
Reach Truck
Reserved
OP-01
Order Picker
Available
OP-02
Order Picker
In Maintenance
OP-03
Order Picker
Breakdown
DL-01
Dock Leveler Zone A
Available
DL-02
Dock Leveler Zone B
Breakdown
DL-03
Dock Leveler Zone C
Available
CV-A
Conveyor Lane A
Available
CV-B
Conveyor Lane B
In Maintenance
CV-C
Conveyor Lane C
Available
SC-01
Sorter Cell 1
Available
SC-02
Sorter Cell 2
Breakdown
PJ-01
Powered Pallet Jack
Available
PJ-02
Powered Pallet Jack
Reserved
FROM RADIO CALL TO WORK ORDER
The repair gets reported. The record writes itself.
Field communication flows through Opsima and becomes a structured work order automatically. No forms. No data entry. No end-of-shift catch-up.
Dock Maintenance
Dock Associate
DL-02 inoperable: hydraulic arm not extending, Bay 7B
06:03
Supervisor
Acknowledged, sending tech now
06:05
Tech
On site. Hydraulic cylinder failed. Ordering part, ETA 2 hours
06:18
Tech
Part fitted, DL-02 back online
08:31
Asset DL-02
Fault type Hydraulic cylinder failure
Location Bay 7B
Technician Tech
Parts used Hydraulic cylinder
Fault reported 06:03
Resolved 08:31
Work Order Record Created
Asset DL-02
Fault type Hydraulic cylinder failure
Location Bay 7B
Technician Tech
Parts used Hydraulic cylinder
Fault reported 06:03
Resolved 08:31
Synced to CMMS
PAIN TO OUTCOME
What changes when operations and maintenance share one source of truth.
Shift supervisor allocates equipment from a count that is 8 hours old
Equipment availability updated from overnight maintenance communication, current at shift start
Dock leveler fault radioed to wrong team. 90-minute trailer hold
Breakdown visible to operations and maintenance the moment it is reported on any channel
Sorter lane down. SLA impact unknown while supervisor calls around for ETA
Live repair status, parts on order, and restoration ETA visible centrally
Equipment utilization reported monthly from paper records
Utilization and downtime metrics calculated continuously from captured communication
Maintenance work orders entered manually at end of shift, hours after the event
Work orders structured from the technician's own messages at the time of repair
WMS operator allocates pick zones without knowing MHE availability
Equipment availability dashboard integrates with WMS reporting layer
THE SHIFT-START SCRAMBLE
Every shift starts with an 8-hour-old equipment count. The first 30 minutes are always recovery.
Every shift starts with a knowledge gap. The outgoing supervisor knows what happened. The incoming supervisor has to reconstruct it. Opsima makes the handover instant.
Without Opsima
06:00
FL-01
?
FL-02
?
RT-01
Available
RT-02
?
OP-01
?
DL-01
Available
DL-02
?
SC-01
?
Check with night tech. FL-03 had a hydraulic issue, RT-03 may still be on charge. DL-02 was flagged yesterday.
Handover complete: 30 minutes
With Opsima
05:45
FL-01
Available
FL-02
Available
FL-03
In Maintenance
RT-01
Available
OP-02
In Maintenance
DL-02
Breakdown
SC-02
Breakdown
PJ-01
Available
2 active breakdowns (DL-02, SC-02)
FL-03 in maintenance since 03:20, ETA 07:00
1 item deferred from night shift
Handover complete: 2 minutes
BUILT FOR WAREHOUSE TECHNOLOGY STACKS
Overlays your existing WMS and CMMS. Live in 3 days.
Opsima does not replace SAP EWM, Blue Yonder, or Manhattan WMS. It captures unstructured floor communication and feeds structured records back in.
Integrates with SAP EWM, Blue Yonder, Manhattan WMS, Maximo
Equipment status and maintenance records flow into your existing platforms. No migration.
No new tools for operators or technicians
They radio and message as normal. Opsima reads the output. No behavior change.
Works for automated equipment and manually operated MHE
Sorters, conveyors, dock levelers, forklifts, and reach trucks are all tracked from the same communication channels.
Live in 3 days
No hardware. No on-site installation. Connect to existing communication channels and see structured equipment data within 72 hours.
FAQ
Questions from operations and maintenance teams
Can Opsima track third-party contractor maintenance crews?
Yes. Opsima captures communication from all maintenance personnel regardless of employer. Contractor work is attributed separately in reporting while the live board shows one unified view.
Does it work with automated equipment like sorters and conveyors?
Yes. Automated equipment status changes communicated by operators or technicians via radio or messaging are captured and reflected on the board alongside manually operated MHE.
How does it handle shared equipment pools across multiple clients in a 3PL facility?
Equipment is tracked by asset ID. Multi-client attribution is maintained in reporting. The live board shows all equipment regardless of client allocation.
Our WMS is cloud-based. Does Opsima feed data into it?
Yes. Opsima can feed structured equipment availability and downtime data into cloud-based WMS platforms via API integration.
What's the implementation process for a 24/7 fulfillment center?
No maintenance window required. Opsima connects to existing communication channels around live operations. First structured data is visible within 72 hours.
Ready to ship
Personalized ops software for your DC. Live in weeks, paid for when it works.
Book a working session with our solution team. We map the floor, the integrations, and the timeline before anything else.
SSO Isolated environments Audit trails Dev → Review → Prod