Your TMS shows a tractor as available. Your dispatcher assigns a load. The tractor broke down 40 minutes ago and the radio call never reached the system. Trailer returns go through night yard radio and the count is 12 off. We capture the real state from radio, WhatsApp, and telematics, and write it back to your TMS. Personalized software to run your fleet.
THE MORNING DISPATCH CHAOS
The biggest source of morning chaos is equipment that broke down overnight and never made it into the dispatch board. The radio call existed. The record did not.
How the night actually went
Where the work goes
Every breakdown and return check-in that does not reach your TMS in real time becomes a hole in the data your dispatch team runs on. Available tractors, trailer counts, and chassis status are all computed on records that are hours out of date.
Dispatch runs on a count nobody can verify at 07:00Your TMS still shows the broken tractor as Available. The dispatcher assigns the next load to it. The discrepancy surfaces when a driver walks back empty-handed, not when the tractor went down.
Load delay and customer impact before the dispatcher knowsReturn check-ins happen over yard radio and driver WhatsApp. They never reach the TMS until someone manually enters them. The trailer pool count your dispatch board shows is never the number sitting in the yard.
12-plus trailer discrepancy typical on busy return yardsHow we build it with you
We integrate with the systems you already run. TMS (Manhattan TMS, Oracle TMS, MercuryGate), your YMS (Kaleris, Navis eModal), CMMS (Maximo, SAP PM), telematics (Samsara, Motive), WhatsApp Business, Teams, and your radio transcript source. Nothing for drivers or yard operators to install. Nothing in their workflow changes.
Your fleet manager, head of dispatch, and IT walk us through one real overnight breakdown. We capture asset classes (tractors, trailers, chassis, yard trucks), fault categories, return check-in rules, and the TMS fields you need updated. The workflow is sketched in their words, then turned into a structured spec and a mockup you can read before any code is written.
The workflow is built end to end in a staging environment connected to your real systems. Ingest, classification, TMS write, CMMS work order, trailer count reconciliation. Your IT reads the codebase, the integrations, and the risk report before anything touches production. No black box.
IT promotes the workflow to production. We run it with you on real shifts until it produces what we agreed on: captures overnight breakdowns, updates the TMS before the morning dispatcher opens the board, reconciles trailer returns, and keeps the count accurate. You pay only after it goes live and the dispatch board matches reality.
Before & After
From the field
The conversations we hear
The biggest source of morning chaos is equipment that broke down overnight and never made it into the dispatch board. The radio call existed. The record didn't.
We sent a driver 40 miles to pick up a chassis that was deferred for a brake inspection. Nobody updated the system. The radio call was the system.
One person tells me 90 tractors are ready. Another says 100. I'm making dispatch allocations on a number nobody can verify in real time.
Tell us one process you have given up on fixing. We build it on your actual systems and run it with you. You pay only after it goes live.