A unit shows on-rent but was returned two days ago and is on the lot. Another shows available but is in the shop with a hydraulic fault. Your utilization KPIs run against a number nobody stands behind. We capture real state from drivers, field techs, and telematics, and write it back to your rental system. Personalized software to run your rental operation.
THE DISPATCH READINESS GAP
We put an excavator on a truck to a site two hours away that had an open service note from two days prior. The tech messaged it, but nobody connected that message to the dispatch board.
How the night actually went
Where the work goes
Every field fault and return that does not reach your rental management system in real time becomes a hole in the data your branch runs on. Utilization KPIs, hire eligibility, and dispatch readiness are all computed on records filled in hours later, from memory.
Utilization KPIs run against a count nobody can verifyYour rental system still shows the faulted unit as Available. The coordinator books it for mobilization. The discrepancy surfaces when the transport truck arrives, not when the fault was messaged two days ago.
Customer delay and reputational cost on every mis-dispatchWhen field faults and return inspections are captured as WhatsApp messages instead of structured records, PM schedules drift. Machines go back out with open notes. You pay corrective rates on equipment you should have maintained before it hit the customer site.
Corrective costs run several times planned maintenanceHow we build it with you
We integrate with the systems you already run. Rental management system (Point of Rental, RentalMan, Wynne, MCS), CMMS (Maximo, SAP PM), telematics (Trackunit, TrimbleWorks), WhatsApp Business, Teams, and your radio transcript source. Nothing for field techs or depot staff to install. Nothing in their workflow changes.
Your General Manager, workshop coordinator, and IT walk us through one real dispatch failure. We capture asset classes (excavators, loaders, aerial lifts, generators, compressors), return inspection rules, field fault categories, and the rental system fields you need updated. The workflow is sketched in their words, then turned into a structured spec and a mockup you can read before any code is written.
The workflow is built end to end in a staging environment connected to your real systems. Ingest, classification, rental system write, CMMS work order, return inspection capture. Your IT reads the codebase, the integrations, and the risk report before anything touches production. No black box.
IT promotes the workflow to production. We run it with you on real dispatches until it produces what we agreed on: captures every field fault and return, updates the rental system, opens the work orders, and keeps hire eligibility honest. You pay only after it goes live and the available count matches the yard.
Before & After
From the field
The conversations we hear
We put an excavator on a truck to a site two hours away that had an open service note from two days prior. The tech messaged it, but nobody connected that message to the dispatch board.
It used to feel like the weather. Some months better, some months worse. Before, I felt it. Now, I know.
I'm running three breakdown calls simultaneously on my phone, all different machines, all different customers. There's no board. There's no system. It's all in my head.
Tell us one process you have given up on fixing. We build it on your actual systems and run it with you. You pay only after it goes live.